New Member Offer! Create an account before checkout to receive $20 off your first wine purchase over $150
What brands can I purchase with the E-Gift card?
You can purchase across all our wine brands!*
How much can I purchase an E-Gift card for?
E-Gift cards are available between $20-$500.
How do I redeem an E-Gift card?
To redeem your E-Gift card provide the number code during the checkout process.
How do I check an E-Gift card balance?
To check your card balance, enter the number in the designated space here – link to page
Or in the designated space in My Account.
Can I refund an E-Gift card?
No refunds are permitted for E-Gift cards.
Can I use my E-Gift card in the Wine Room of Cellar Door?
E-Gift cards cannot be redeemed in the physical wine room or cellar door. This includes Jansz Wine Room. They are to be used online only.
Can I use my E-Gift card to purchase Jansz and Dalrymple Wine Room (or cellar door) experiences through Rezdy?
E-Gift cards cannot be redeemed on Rezdy, a third party website used to purchase wine room experiences. If you would like to purchase a wine room experience as a gift, please contact us directly. Customer Us.
Can I use my E-Gift card at an event hosted by Smith’s Wine Store or associated brands?
E-Gift cards cannot be redeemed in person at events. They can only be redeemed online through the website.
How will I receive my E-Gift Card?
You will receive your E-Gift Card through digitally through email, you will not receive a physical copy in the post.
I haven’t received my E-Gift card
If you have confirmed the recipient's email address but the E-Gift Card has not been received, this may be due to:
Can I add a message to the E-Gift Card?
If you wish to add a personal message, simply type your message in the message field. Personal messages are limited in length to the space provided. There is no additional charge to include a personalised message.
Lost or stolen E-Gift Cards
E-Gift cards are to be treated like cash. If lost or stolen they cannot be replaced.
Ownership and risk of loss of E-Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen E-Gift Cards.
You may not use an E-Gift Card to purchase other E-Gift Cards.
E-Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law.
E-Gift Cards Cannot be used in the physical wine room or cellar door. They are for online purchases through the website only.
Has my E-Gift Card Expired?
E-Gift cards remain valid for three years from date of purchase, in accordance with the ‘The Australian Consumer Law’ three year minimum expiry on gift cards.
Limitation of liability
To the maximum extent permitted by law, subject to applicable consumer protection provisions, Smith’s Wine Store will not be liable for claims or damages of any kind arising out of or in connection with your purchase of the E-Gift Card. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Are E-Gift Cards included in promotions?
The purchase of E-Gift Cards are not included in promotions, and do not count towards your total for order or shipping discounts. All relevant promotions to your order will apply when redeeming your E-Gift Card.