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S. Smith & Son Pty Ltd, ABN 17 007 534 278 (‘Smith’s Wine Store’) believes the responsible collection and use of personal information is fundamental to developing a business based on enduring relationships with its customers, suppliers, owners and staff. “Personal information” is defined as information or an opinion through which an individual’s identity is apparent or can be reasonably ascertained.
Smith’s Wine Store is bound by the Australian Privacy Principles (APP’s) in the Privacy Amendment (Private Sector) Act 2000. Smith’s Wine Store is committed to respecting the individual’s right to privacy and has developed honest, transparent protocols to ensure personal information is handled appropriately.
PERSONAL INFORMATION IS NEVER SOLD TO OTHER PARTIES.
Collecting your personal information
Smith’s Wine Store encompasses branded websites Jansz Tasmania, Dalrymple Vineyards, Pewsey Vale Vineyards, Heggies Vineyard and Oxford Landing Estate; which all operate together with a shared customer account. You may opt out from hearing from specific brands by logging in to your account profile and changing your newsletter subscription preferences.
Use and disclosure
To meet the individual’s specific needs, Smith’s Wine Store may disclose the personal information to the organisations which;
MARKETING SMITH’S WINE STORE WINES
We collect personal information when individuals communicate with, or purchase products from, us through our website, such as contact details, items purchased, credit card details and other information you choose to provide. Payment details provided through our website are processed through a secure server.
When you access our website, we may receive information about you via a ‘cookie’. A cookie is a piece of information that our web server may send to your computer when you visit the website. The cookie is stored on your machine, but does not identify you or give us any information about your computer. A cookie helps us to recognise when you re-visit the website, and helps us to optimise your experience. Through the use of sessional cookies, we collect information such as Internet Protocol ‘IP’ addresses, device IDs, MAC addresses, browser information, installed software, hardware type, access date and time, number of visitors, pages viewed, types of transactions conducted, time spent on the website and documents downloaded. We use this information to evaluate the performance and effectiveness of our website.
Site Visit Data — the following is recorded and collected for statistical purposes;
Smith’s Wine Store protects against misuse; loss; unauthorised access, modification or disclosure of personal information by:
Personal information is retained only for as long as necessary to fulfil the purposes for which information was collected or as required by law. Once used for the intended purpose paper documents containing personal information are shredded.
Payment details provided are processed securely by our payment providers, Spreedly, ANZ and eWay. These providers are fully PCI-DSS compliant and comply with all appropriate industry security standards. Once card details are entered online, they are stored in Spreedly. Smith’s Wine Store is only able to see the last 4 digits of the card, which allows the individual to identify their card.
Access and correction
An individual may gain access to personal information provided the request for access is not frivolous, vexatious, unlawful, or prejudicial to negotiations between Smith’s Wine Store & the individual.
Smith’s Wine Store endeavours to provide access within 10 business days of the written request. Smith’s Wine Store will verify the identity of the individual seeking access prior to the information being provided. If it is a complex issue Smith’s Wine Store will advise the individual accordingly but will use all reasonable endeavours to provide access within 20 business days of the written request.
If access is denied then written reasons will be provided as to why access was denied.
Smith’s Wine Store does not require individuals to provide personal information unless the information is required to do business.
Transborder data transfers
Smith’s Wine Store operates subsidiary company’s which is subject to similar privacy law enacted in the New Zealand, UK and the USA. Personal information may be transferred between the companies for business purposes.
Smith’s Wine Store does not collect “sensitive information” about an individual. Sensitive information means information or an opinion about an individual’s;
Resolving privacy issues
Individuals who have an issue which they wish to raise with the Company may do so by contacting us.
If the individual is not satisfied with the responses provided by Smith’s Wine Store, the matter may be taken to the Privacy Commissioner who will investigate the matter. More information may be obtained from the Commissioner’s website at www.oaic.gov.au.